---
title: "Unable to validate the connection in SaaSify (Optional)"
slug: "unable-to-validate-the-connection-in-saasify-optional"
updated: 2024-02-28T15:45:42Z
published: 2024-02-28T15:45:42Z
canonical: "docs.saasify.ai/unable-to-validate-the-connection-in-saasify-optional"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saasify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to validate the connection in SaaSify (Optional)

## Capture the Current My Domain URL from Salesforce

This article talks about a scenario which you might come across when validating the connection in SaaSify for Sandbox Salesforce Environment.

This usually occurs when the Salesforce Admin has enabled "**Prevent login from https://test.salesforce.com**" and "**Prevent SOAP API login from https://test.salesforce.com**" options under **Login Policy**

To resolve this issue, we need to update the **Current My Domain URL** as the Sandbox URL in SaaSify. Follow the below steps in capturing the **Current My Domain URL** from Salesforce:

1. Navigate to **Setup (Gear icon)** and select **Setup** from the drop down
2. Search for **My Domain** under Quick Find and click on it.
3. You will notice that the below two Login Policies will be enabled:
  1. Prevent login from [https://test.salesforce.com](https://test.salesforce.com)
  2. Prevent SOAP API login from [https://test.salesforce.com](https://test.salesforce.com)
4. Copy the Domain provided in the **Current My Domain URL**.

> [!TIP]
> ***Note:*** *Only copy the domain until* ***.com****.*
> 
> ***For Example:*** *If you see the following value in the Current My Domain URL field “****spektra--saas.sandbox.my.salesforce.com with enhanced domains****”, then you need to only copy until* ***.com****, i.e.,* ***spektra--saas.sandbox.my.salesforce.com****.*
5. Once the **Current My Domain URL** is copied, we need to replace the URL for the Sandbox Environment in SaaSify by following the steps provided in the below section.

## Update the Current My Domain URL in SaaSify

Now follow the below steps in updating the copied **Current My Domain URL** and validating the connection in SaaSify:

1. Login to the **SaaSify** application using the **Publisher Admin** credentials
2. Navigate to the **Integrations** tab under **Settings**
3. Select **Salesforce** from the left-hand side
4. Choose the **Environment** as **Sandbox** from the drop-down.
5. The URL of the Sandbox will be auto-populated
6. Update the copied **Current My Domain URL** in the URL field. Below is the format in which the URL needs to be updated.
  1. Replace <CurrentMyDomainURL> with the copied domain in the following URL: [https://**<CurrentMyDomainURL>**/services/oauth2/token](https://<CurrentMyDomainURL>/services/oauth2/token) and paste the value
7. **Username/Email-ID** – Username of the Salesforce User which is used to login to the Salesforce Instance
8. **Password** – Password of the Salesforce User which is used to login to the Salesforce Instance
9. **Security Token** (Refer to [Steps to capture Security Token from Salesforce](/v1/docs/steps-to-capture-security-token-from-salesforce))
10. **Consumer Key** (Refer to **Steps to capture Connected App details from Salesforce** in [SaaSify to Salesforce configuration](/v1/docs/saasify-to-salesforce-configuration))
11. **Consumer Secret** (Refer to **Steps to capture Connected App details from Salesforce** in [SaaSify to Salesforce configuration](/v1/docs/saasify-to-salesforce-configuration))
12. Click on **Validate** to test the connection. Once validation is successful, click **Save** to integrate Salesforce with the SaaSify platform