---
title: "Troubleshooting"
slug: "troubleshooting"
type: "index"
canonical: "docs.saasify.ai/troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saasify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

7 articles

## [Purpose](https://docs.saasify.ai/docs/purpose-2.md)

Published on 2024-02-28

This Troubleshooting Guide is intended to provide a clear guidance to our ISVs and SaaSify Support Team to identify the common issues that we can come across when integrating the Salesforce CRM with...

## [Salesforce](https://docs.saasify.ai/docs/salesforce.md)

Updated on 2025-07-18 | Published on 2024-02-28

First, we are going to see the issues experienced in Salesforce when establishing the connection with SaaSify. We have divided this into four sub-sections: External Credentials Named Credentials...

## [SaaSify](https://docs.saasify.ai/docs/saasify.md)

Updated on 2025-07-18 | Published on 2024-02-28

We are going to see the issues experienced in SaaSify when establishing the connection with Salesforce. Below are the three common issues that you might come across in SaaSify: OAuth and OpenID...

## [Component issue in Salesforce](https://docs.saasify.ai/docs/component-issue-in-salesforce.md)

Updated on 2024-06-24 | Published on 2024-06-24

Component Issue: Navigate to ‘SaaSify App’ and clicked on ‘New Private Offer’ and within 2 steps landed at the below error message which continued to loop (pop-ups) multiple times. Resolution : If we...

## [Insufficient Access on Cross Reference Entity in Salesforce](https://docs.saasify.ai/docs/insufficient-access-on-cross-reference-entity-in-salesforce.md)

Published on 2025-05-27

Insufficient Access Error in ACE Co-sell sync to Salesforce: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY Below error occurs during creation: the opportunity specified in the...

## [An error occurred while retrieving file from CRM](https://docs.saasify.ai/docs/an-error-occurred-while-retrieving-file-from-crm.md)

Published on 2025-10-30

Problem : "An error occurred while retrieving file from CRM" Issue: This is a common issue encountered in SFDC when a user tries to publish an offer. The error message “ An error occurred while...

## [Co-sell error stating CRM Sync Failed](https://docs.saasify.ai/docs/co-sell-error-stating-crm-sync-failed.md)

Published on 2025-11-17

Problem : "Co-sell error stating CRM Sync Failed" Issue: ["source=SalesForce, message=CRM sync failed, CoSell request to CRM failed, status : Forbidden, response : [{\"message\":\"This session could...