---
title: "Troubleshoot steps"
slug: "troubleshoot-steps"
updated: 2024-07-18T12:01:26Z
published: 2024-07-18T12:01:26Z
canonical: "docs.saasify.ai/troubleshoot-steps"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saasify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot steps

### **In this article**

- [Troubleshoot steps](/v1/docs/troubleshoot-steps#troubleshoot-steps)

## Troubleshoot steps

If Customer unable to see the private plans please follow the below steps :

1. #### Verify if ISV added correct market in their partner center offer and plan:
  1. Login to [Partner center.](https://partner.microsoft.com/)
  2. Navigate to marketplace offers.
  3. Click on the offer and private plan created for your customer.
  4. Click on the Pricing and availability
  5. Edit Markets
  6. Verify if your customer country is selected or not.
  7. In case not added , add correct country and republish the offer.
2. #### Verify if customer provided correct azure tenant ID :
  1. Customer to log in to [Portal.azure.com](https://portal.azure.com/)
  2. Search for Microsoft Entra ID
  3. Verify if the same tenant ID is added in ISV’s Partner Center→ Marketplace offers→ private plan.
  4. In case not added, ISV to add correct tenant ID and republish the offer.
3. #### Verify if customer who is trying to accept & purchase private plan has access to the Microsoft Entra ID

###
  1. Log in to [portal.azure.com](https://portal.azure.com/)
  2. Search for Microsoft Entra ID .
  3. Verify if customer has access to the same tenant ID which is added in ISV private plan.