---
title: "Co-sell error stating CRM Sync Failed"
slug: "co-sell-error-stating-crm-sync-failed"
updated: 2025-11-17T15:04:11Z
published: 2025-11-17T15:04:11Z
canonical: "docs.saasify.ai/co-sell-error-stating-crm-sync-failed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saasify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Co-sell error stating CRM Sync Failed

### **Problem : "Co-sell error stating CRM Sync Failed"**

**Issue:** ["source=SalesForce, message=CRM sync failed, CoSell request to CRM failed, status : Forbidden, response : [{\"message\":\"This session could not be mutually authenticated for use with the REST API\",\"errorCode\":\"MUTUAL_AUTHENTICATION_FAILED\"}]"]

**Root Cause:** If you encounter the above Co-sell sync error, it may be due to the password issue of the connected Salesforce user. Please refer to the two solutions below to resolve the issue.

### **Resolution 1: Update Password Policy**

Follow the steps below to set the password policy for the connected user to **Never Expire**:

1. Click on the **Gear** icon and select **Setup**.
2. Search for **Password Policies** in the Quick Find box.
3. Set **User passwords expire in** to **Never Expires**.
4. Save the changes.

### **Resolution 2: Reset Password**

Reset the password for the connected Salesforce user, and then revalidate the **SaaSify ↔ Salesforce** connection.