---
title: "An error occurred while retrieving file from CRM"
slug: "an-error-occurred-while-retrieving-file-from-crm"
updated: 2025-10-30T12:42:11Z
published: 2025-10-30T12:42:11Z
canonical: "docs.saasify.ai/an-error-occurred-while-retrieving-file-from-crm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saasify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# An error occurred while retrieving file from CRM

### **Problem : "An error occurred while retrieving file from CRM"**

**Issue:** This is a common issue encountered in SFDC when a user tries to publish an offer. The error message *“***An error occurred while retrieving file from CRM***”* appears during the process.

**Root Cause:** The error occurs when a user uploads an EULA file from their local system, but the **Integration User (authenticated user)** does not have the required permissions to access that external file.

### **Resolution 1: Grant File Access to the Integration User**

You can resolve this by sharing the file with the Integration User and granting them **Viewer** access.

**Follow the steps below to grant access:**

1. Click on the **9-dots** in the top-left corner.
2. Search for **Files**.
3. Locate the file you want to share access to.
4. Click the dropdown icon beside the file and select **View File Details**.
5. Click the **Share** button in the top-right corner.
6. Click on the **blue profile icon** and select **People**.
7. Search for the **Integration User (Authenticated User)**.
8. Set the permission as **Viewer**.
9. Click on **Share** to save the changes.

### **Resolution 2: Enable “Query All Files” Permission**

You can enable the **“Query All Files”** permission for the Integration User (authenticated user).

**Follow the steps below to** **enable Query All Files permission:**

1. Click on the **Gear** icon and select **Setup**.
2. Search for **Users**.
3. Open the **Integration User (Authenticated User)**.
4. Click on **Permission Set Assignments**.
5. Select the **SaaSify Permission Set** assigned to the user.
6. Go to **Object Settings**.
7. Search for **Query All Files** .
8. Click **Edit**, then enable the **Query All Files** permission.
9. Click **Save**.